Terms and Conditions – Anocta BV

  1. General
    Anocta BV is based in Antwerp, Belgium, and has been active since 2025. Our business operates, among others, through the website BDSMTOUW.nl. These general terms and conditions apply to all agreements, deliveries, and services provided by Anocta BV.

  2. Delivery Time and Shipping
    We strive to dispatch orders as quickly as possible. If products are in stock, they will be shipped once payment has been received. If a product is temporarily out of stock, you will be informed prior to shipping about the expected delivery time.

  3. Availability and Product Characteristics
    Delivery is subject to availability. If a product is unavailable, Anocta may propose a replacement or cancel the agreement at no cost.

Please note:

  • Rope length may deviate by up to 5% from the stated measurement, in accordance with international standards, both for full spools and custom-cut lengths.

  • Color differences may occur between dye lots.

  • The stated rope thickness is indicative; actual diameter and length may vary due to tension differences during measurement.

  • Only Manila rope is subject to international standards for breaking strength per diameter.

  1. Right of Withdrawal and Returns
    Consumers have the right to return a product within 14 days of receipt without stating a reason, provided that:

  • the product is unused and in its original condition;

  • the item is not custom-made, specially ordered, or discounted;

  • the rope has not been cut or used.

Returns must be announced by email in advance and may only be sent back after written approval from Anocta.
Return shipping costs and risks are the responsibility of the customer. Cash-on-delivery (COD) returns are not accepted. Upon proper receipt of the return, the purchase amount will be refunded within two business days.

For business customers, no statutory right of withdrawal applies. Returns are only accepted with prior written approval from Anocta, and a restocking fee may be charged.

  1. Liability
    Anocta is only liable for direct damage caused by intent or gross negligence and only to the extent required by law. Anocta is not liable for consequential damages, indirect damages, or damages caused by force majeure, including strikes, transport delays, supply issues, natural disasters, or war.

Breaking strength of ropes is not guaranteed in cases of improper use.

  1. Disputes and Applicable Law
    All agreements between the buyer and Anocta are governed by Belgian law. Disputes that cannot be resolved amicably will be submitted to the competent court or subjected to arbitration, at Anocta’s discretion. The competent authority and location will also be determined by Anocta.